Service

Since 1990, our number one priority has been ensuring we provide the best products, service, and inventory the industry can provide.

Thanks to private ownership through the Bianco Group, NTS maintains a much larger inventory than other suppliers. This global connection also allows us to source product from mills throughout the world. And with 8 locations across North America, we can provide a 24-hour turnaround on most our items—including random lengths and cut lengths.

With a sales staff that averages more than 20 years of experience, our excellent customer service goes beyond simply filling orders efficiently. We’ll work directly with you as a guide through the product selection process, to identify the tube or bar that best suits your unique needs. Our extensive selection of carbon & alloy product, plus a variety of value-added services, allow us to tailor to exact specifications with minimum waste—which saves you money. And if your project has a complex schedule, we’re experts at setting JIT delivery management.

NTS is known for our massive inventory; tens of thousands of tons between eight locations across the continent, to be specific. The sheer amount of our available stock is unique because we believe having the products you need readily available is paramount.

Quality

NTS has developed and implemented a world class quality system designed to meet the requirements of our customers and our industry, while in full compliance with ISO 9001:2015 standards. In an effort to further enhance customer satisfaction, we’re continually reviewing and improving our product offering, our processes, our value-added services, and the overall effectiveness of our quality system.

Our core commitments include:

  • Taking timely action as soon as we receive an inquiry.
  • Providing products and services that meet or exceed our customers’ requirements for delivery, quality, and cost.
  • Operating our business with honesty, integrity, and responsibility, while nurturing an environment where both our customers and our associates can prosper and grow.

We accomplish this by building relationships with all our customers, both large and small, and going above and beyond to deliver on our promise of best-in-class customer service.

Our focus remains on providing the products you want when you want them. For more information on our inventory, or to request a quote, contact us.